RETURN & REFUND POLICY
If you believe you are entitled to a refund, please contact our customer service team by contacting them at firstname.lastname@example.org or on 0424 481 778. Customers will always be refunded via the same method of payment that was used to place the initial order. Refunds will not be issued due to change of mind. In this case, customers will have the option to either exchange their products for alternatives available on www.beautorium.com.au or receive a store credit.
Prior to returning your goods, you must contact our customer service team to obtain a return authorisation.
The product/s must arrive back to us in new condition with the original box, packaging and contents enclosed.
Return shipping will be at the customer’s expense.
Upon receiving a return, the products will be inspected. Re-postage will be at the buyer’s expense.
Our 120 day return policy is effective from the invoice date of your order.
Australian Customers All orders are shipped within 48 hours, Monday to Friday AEST. Within Australia we use Australia Post.
Each parcel has a tracking number and this is emailed and/or SMS to the customer once the parcel is dispatched. These parcels can be tracked at http://aupost.com.au/track/ Once this tracking number is received, any delivery inquiries should be directed to Australia Post on 13POST (13 7678) Please ensure that the correct delivery address is entered upon ordering, as parcels which are returned to Beautorium as undeliverable will incur a re-dispatch fee.
Beautorium will not be held accountable for the costs of retrieval of any parcels that have been wrongly addressed by the customer before dispatch.
For deliveries within Australia please allow for standard Australia Post delivery times. The estimated delivery date depends on where you (the customer) live.
The following are estimates only and are based on information provided by Australia Post.
• Standard registered mail: 7 to 10 business days
• Express Post: 2 to 4 business days
Please allow for a further 2 days (in addition to the above) for delivery to regional areas. Please allow for further delays around public holidays and peak delivery times (eg. Christmas)
Beautorium will not be liable or responsible for any damaged goods or missing orders.
We ship to residential, workplaces, PO Boxes and Locked Bag addresses. If you are not home at the time of delivery you will be left a card and your parcel will be taken to your nearest/local Australia Post Office. Shipping fees charges are not refundable.